West Covina Fire Department
Ambulance Subscription Program
A program for West Covina residents since 2009, local businessess since 2018

Home  | How the Program Works  | Frequently Asked Questions   | Pay By Mail - Residential  | Pay By Mail - Local Business  | Contact Us   | Member Discounts


Frequently Asked Questions

1. What is the Ambulance Subscription Program? The Ambulance Subscription Program is a voluntary program (West Covina residents only) that is designed to limit the out‐of‐pocket expenses related to emergency ambulance transportation. After subscribing, if a patient requires emergency ambulance transportation, the patient’s insurance will be billed and any amount received from the insurance company will be accepted as “payment in full” (even if the insurance company denies the claim).

2. How much does the Ambulance Subscription Program cost and how long does a subscription last? A subscription costs $69.00 and provides one year of coverage (from the date payment is processed).

3. What happens if I’m not a subscriber and I require emergency ambulance transportation? Even if you don’t subscribe to the Ambulance Subscription Program, you will always receive the highest level of emergency treatment and transportation when you call 9‐1‐1. As a non‐subscriber, however, you will be billed for the emergency ambulance transportation. You may give the bill to your insurance company but you will be responsible for any co‐payment or deductible. Also, there is no guarantee your insurance company will cover any part of the claim.

4. I am retired and only have Medi‐Cal coverage. Should I enroll in the Ambulance Subscription Program? No. Medi‐Cal does not require a co‐payment or deductible; therefore, this program is not beneficial to you.

5. Who is covered by the Ambulance Subscription Program? The subscriber and all permanent family members within the subscriber’s household are covered. For a resident who lives at a commercial facility (ex: Bridgecreek Retirement), only the resident who subscribed is covered (not all residents who live at the commercial facility). For all people registered under a subscription, coverage is provided if they’re picked up anywhere within West Covina. If the hospital you’re transported to is outside of West Covina, the subscription will still provide coverage.

6. What if someone needs emergency ambulance transportation while visiting my home or my room at a commercial facility (ex: Bridgecreek Retirement)? If a visitor to the member’s household (or room within a commercial facility) requires emergency ambulance transportation, the subscription will provide coverage to the visitor. The Ambulance Subscription Program only covers the visitor if they're picked up at the subscribers household.

7. How many emergency ambulance transports are covered during the subscription period? A subscription provides unlimited emergency ambulance transports for the subscriber, their permanent family members, and any visitor to the subscriber's household (the visitor must be picked up at the subscriber's household).

8. If I move to another part of West Covina, is my subscription still valid? Yes. If the address you’re moving to is within West Covina (including a commercial address such as the independent senior living community, Bridgecreek), your subscription will continue to provide coverage.

9. If I move out of West Covina, will I still be covered or entitled to a refund? No. Only West Covina residents are eligible for membership, and the fee cannot be prorated or refunded. Unincorporated areas within West Covina (ex: Valinda) are not eligible for membership.

10. If a private ambulance company provides transportation, does the subscription cover those costs as well? Yes. The Ambulance Subscription Program will cover the emergency ambulance transportation provided by private ambulance companies, contracted with the City.

11. I heard a subscription will waive the EMS Assessment Fee. How does that work? The EMS Assessment Fee is charged when the Fire Department responds to an incident and provides treatment but does not transport the patient. If a patient is not transported, the amount of time spent examining the patient or rendering paramedic services is not reimbursable; therefore, the EMS Assessment Fee was implemented for cost recovery purposes. The EMS Assessment Fee was approved during the April 18, 2017 City Council Meeting. The EMS Assessment Fee will not be charged to anyone with an active subscription to the Ambulance Subscription Program. Even if you are not a member and you are charged the EMS Assessment Fee, you have the option to subscribe to the Ambulance Subscription Program within 30 days from the date the EMS Assessment Fee bill was generated. Once you subscribe and your membership is active, the EMS Assessment Fee will be waived.

12. Does a subscription only cover emergency ambulance transportation? Yes. A subscription in the Ambulance Subscription Program only covers emergency ambulance transportation. The program does not cover non‐emergency, routine ambulance transportation.

13. How can I apply or renew? You can sign up for the Ambulance Subscription Program anytime. There is no specific time of year when you are required to sign up. After you sign up, your membership is valid for 12 months from the date your payment is received. To sign up, you can either download an application for from www.westcovina.org/ambulance (by selecting the link at the bottom of the page and downloading an application from the tab titled "Pay by Mail - Residential") or by calling the Billing Office (staffed by Wittman Enterprises, a West Covina vendor), at (800) 906‐6552, press "4", then option "3" (to bypass the menu). Once you speak to a representative, please ask them to mail an application for the "West Covina Ambulance Subscription Program." At this time, only checks and money orders are accepted. The City is working to allow credit card payments (online or over the phone) soon.

14. What if there are changes or updates to my household? Call the Billing Office at (800) 906‐6552 and press "4", then option "3" (to bypass the menu), and inform the customer service representative of any changes or updates such as, but not limited to: new permanent members to your household, permanent members of your household who have moved, new contact information for the subscriber (new phone number or email address), moving to a new address, etc.

15. Who can I speak with at the West Covina Fire Department if I have additional questions? You can contact the Fire Administration Office and speak with the program coordinator for the Ambulance Subscription Program. The phone number for Fire Administration is (626) 939‐8824 or you can send an email to wcfd@westcovina.org.
 
Frequently Asked Questions

1. What is the Ambulance Subscription Program for local businesses? The Ambulance Subscription Program is a voluntary program (West Covina local businesses only) that is designed to limit the out‐of‐pocket expenses related to emergency ambulance transportation. After subscribing, if a member requires emergency ambulance transportation, the member’s insurance will be billed, and any amount received from the insurance company will be accepted as “payment in full” (even if the insurance company denies the claim).

2. How much does the Ambulance Subscription Program cost and how long does a subscription last? A subscription costs $69.00 for every 10 employees. For example, if the local business has 4 employees, the cost is $69.00 per year. If the local business has 14 employees, the cost is $138.00 per year. A subscription lasts for one year (from the date payment is processed). Renewal letters will be sent ~one‐month before a subscription expires.

3. What if my local business does not subscribe and my employees require emergency ambulance transportation? Even if you don’t subscribe to the Ambulance Subscription Program, you will always receive the highest level of emergency treatment and transportation when you call 9‐1‐1. As a non‐subscriber, however, you will be billed for the emergency ambulance transportation. You may give the bill to your insurance company but you will be responsible for any co‐payment or deductible. Also, there is no guarantee your insurance company will cover any part of the claim.

4. Why should I enroll my employees in the Ambulance Subscription Program? Like a gym membership, you can provide a subscription to your employees as a benefit of employment.

5. Who is covered by the Ambulance Subscription Program? The employees who are registered by the local business. Only the employee is covered, not the members of the employee’s household. Guests or customers who visit the local business are not covered.

6. What if an employee requires emergency ambulance transportation outside of the local business? A subscription will the employee with unlimited emergency ambulance transports if they are picked up anywhere within West Covina, 24 hours a day, 365 days a year. If the hospital they’re transported to is outside of West Covina, the subscription will still provide coverage.

7. If the local business moves to another part of West Covina, is the subscription still valid? Yes. If the address you’re moving to is within West Covina, your subscription will continue to provide coverage. The local business is responsible for updating the Billing Office with this information (contact information on next page).

8. If the local business moves out of West Covina, will the local business still be covered or entitled to a refund? No. Only West Covina local businesses are eligible for membership, and the fee cannot be prorated or refunded.

9. If a private ambulance company provides transportation, does the subscription cover those costs as well? Yes. The Ambulance Subscription Program will cover the emergency ambulance transportation provided by private ambulance companies, contracted with the City. To learn more, please contact the City’s program coordinator at (626‐939‐8824).

10. I heard the Ambulance Subscription Program will waive the EMS Assessment Fee. How does that work? The EMS Assessment Fee is charged when the Fire Department responds to an incident and provides treatment but does not transport the patient. If a patient is not transported, the amount of time spent examining the patient or rendering paramedic services is not reimbursable; therefore, the EMS Assessment Fee was implemented for cost recovery purposes. The EMS Assessment Fee was approved during the April 18, 2017 City Council Meeting. The EMS Assessment Fee will not be charged to any employee who is covered by the Ambulance Subscription Program. Even if the employee is not at work, the EMS Assessment Fee will not apply if they are covered by the Ambulance Subscription Program. If your business is not a subscriber but is in West Covina and your employee was charged the EMS Assessment Fee, your business has the option of subscribing to the Ambulance Subscription Program within 30‐45 days from the date the EMS Assessment Fee bill was generated (to waive the EMS Assessment Fee). If your business is not in West Covina and your employee was charged the EMS Assessment Fee, your business does not have the option to sign‐up for the Ambulance Subscription Program.

11. Does a subscription only cover emergency ambulance transportation? Yes. A subscription in the Ambulance Subscription Program only covers emergency ambulance transportation. The program does not cover non‐emergency, routine ambulance transportation.

12. When can my local business subscribe to the program You can sign up for the Ambulance Subscription Program anytime. There is no specific time of year when you are required to sign up. Once your payment is received, your subscription is good for one year from the date of sign up.

13. How can I apply or renew? You can sign up for the Ambulance Subscription Program anytime. There is no specific time of year when you are required to sign up. After you sign up, your membership is valid for 12 months from the date your payment is received. To sign up, you can either download an application for from www.westcovina.org/ambulance (by selecting the link at the bottom of the page and downloading an application from the tab titled "Pay by Mail - Local Business") or by calling the Billing Office (staffed by Wittman Enterprises, a West Covina vendor), at (800) 906‐6552, press "4", then option "3" (to bypass the menu). Once you speak to a representative, please ask them to mail an application for the "West Covina Ambulance Subscription Program." At this time, only checks and money orders are accepted. The City is working to allow credit card payments (online or over the phone) soon.

14. Do I get a member identification card once my local business joins the Ambulance Subscription Program? Yes. Each employee will receive a membership card within one month of the receipt of payment. Even if the membership card is not available at the time of the emergency ambulance transport, the employee’s name will provide them coverage (assuming the employee’s name was registered by the local business). Going forward, the membership card will provide discounts at local businesses. The discount program is currently being implemented and a list of participating local businesses will be provided later (via a mailed brochure and at www.westcovina.org/ambulance).

15. What if there are changes or updates to my local business? Call the Billing Office at (800) 906‐6552 and press "4" then press "3" (to bypass the menu), then inform the representative of any changes or updates such as, but not limited to: new employees, employees who have left the local business, new business address within West Covina. Updates are the responsibility of the local business. In case an employee requires coverage, but the local business failed to update Wittman Enterprises, the employee in question will not receive coverage.

16. Who can I speak with at the West Covina Fire Department if I have additional questions? You can contact the City's program coordinator for the Ambulance Subscription Program. The phone number is (626) 939‐8824 or you can send an email to wcfd@westcovina.org.